Privacy Policy

1. Information Collected or Received

In order to provide and continually improve our Services, we collect information that alone or in combination with other information could be used to identify you (“Personal Information”).

Personal Information we may collect from you includes but is not limited to:

Identification information – including your name and email address, and your shipping and billing address

Financial information – such as your credit card information when completing an order

Communication information – such as when you reach out to us with questions or concerns, or when you voluntarily respond to our requests seeking your opinion and feedback

Commercial information – such as the products or services you have purchased and your purchasing history or tendencies

Demographic information – such as your age or age range

Social Media information – including your contact details, when you choose to interact with our pages on social media sites like Instagram and Facebook.  In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages

Online activity and device identifiers – such as your browser information, operating system information, device information, IP address, and the date, time, length of stay and your browsing/search history, including the specific pages accessed during your interactions with Services

We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Services. Personal Information that we collect depends on how you use the Services. Where we ask for you to voluntarily provide your Personal Information to us, it is your choice to do so. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of many features of the Services.

We aggregate your Personal Information with information collected from other users to (i) provide you with a better experience, (ii) improve the quality and value of the Services and (iii) analyze and understand how our Services are used.

Our website does not sell products for purchase by children. We sell children’s products for purchase by adults. We do not knowingly collect information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act. If you have questions concerning our practices, please email us.

2. How Information is Collected

We may collect your information in the following ways:

WHEN YOU PROVIDE US WITH INFORMATION TO MAKE A PURCHASE

If you use our Services to make a purchase, we request certain Personal Information for the purpose of facilitating current and future transactions. In an effort to facilitate your payments, we collect certain financial information from you, such as your payment card number and authentication details. We use a payment processor so that we do not need to maintain your credit card information other than in a tokenized form.  Our payment processing partner stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.

COMMUNICATIONS YOU INITIATE WITH US

If you contact us in person, by phone, email, instant message, live chat, social media, or by some other means (either through our Services or through TPS), we may keep a record of your contact information and correspondence for later reference. When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our Services.

OPTING OUT OF PROMOTIONAL COMMUNICATIONS

If you decide you do not want to receive marketing emails, you can (i) select to “opt-out” by following the unsubscribe instructions in the email, or (ii) visit your account settings to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.

3. How Information is Used and Shared

We primarily use the information collected for the purpose of enhancing the Services and your experience, and as otherwise described in this Privacy Policy. Except if we sell all or a portion of our business, as described below, we do not sell your Personal Information to anyone as the term “sell” is traditionally understood.  We may “sell” your information as that term is defined under new state privacy laws, and we describe those practices below.  We share your Personal Information as described in this Privacy Policy.

We share your Personal Information with TPS providers, commercial partners, service providers, and others who we conduct business with to: (i) enhance our Services and evaluate the effectiveness of our partnerships; (ii) provide you with additional services related to our Services; (iii) conduct quality assurance testing; (iv) facilitate creation of accounts; (v) provide technical support; (vi) advertise and market the Services; (vii) facilitate business partnerships with trusted partners and/or (viii) to provide other services to our website. nformation is also shared with third party marketing partners for commercial purposes, such as serving relevant ads to you both on and off Services.

AGENTS

Generally, we will not disclose your Personal Information to an unaffiliated third-party. However, we provide your Personal Information to our employees, contractors, commercial partners, agents, service providers and designees (“Agents”) where necessary to enable them to perform certain services for us including without limitation: order fulfillment, payment processing, Clean Out Bag processing, website-related services such as web hosting, database management, improvement of website-related services and features, maintenance services and distribution of offers, business partnerships, partner promotions, advertisements and other marketing materials on our behalf.

We may also provide our Agents with de-identified or aggregate information for any purpose not prohibited by law, including indicating the demographic information of users on our Sites, buying behavior, and opportunities to market to select segments of our users indirectly. When we share de-identified or aggregate information, it is done in a way that cannot identify you.

4. Data Retention

We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting, or other purposes), whichever is longer.

5. How We Protect Your Data and Information Security

We take your privacy seriously and believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Services and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Services. You also understand that any information provided by you or collected by us or our Agents in connection with your use of the Services will be used in the manner described in our Terms of Use. Any information that you provide to us is done so entirely at your own risk. Please do not use the Services if you do not agree to the terms and conditions described in this Information Security section.

6. Updating and Revising Privacy Policy

We review this Privacy Policy at least once every 12 months to make sure it complies with applicable law and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Last Updated” at the top of this page so that you can tell if it has changed since your last visit. Please review this Privacy Policy regularly to ensure that you are aware of its terms. Your use of Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

7. Personal Information You May Access

Through your account settings, you may access and edit the following Personal Information: name and password, shipping address, billing address, and email address.

The information you can view, update, and delete may change as Services change.